We’re passionate about connecting people ready to work with people who need work done. As AntWorker continues to grow it’s important that the community follows guidelines that reflect our values and standards of behaviour. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency, so that everyone has an enjoyable experience.

AntWorker is here to help facilitate a reliable, safe and successful environment and is here to help resolve issues should they arise. In return, we ask for your cooperation and timely response to the AntWorker team. If you suspect a member has violated any Community Guidelines, please report it to AntWorker ASAP. Use the Report as Inappropriate feature located within the job or comments section, or go to Contact Us.

This document will continue to change as we grow and continue to think about what's best for the AntWorker community.

We love connecting people who need work done with members of the local community who want to work (you!). Our community is growing every day and it’s important to us that all of you have a safe and enjoyable experience on AntWorker. That’s why we have these Community Guidelines, to share the values and standards of behaviour we expect everyone to follow.

We’re here to facilitate making this marketplace reliable, safe and beneficial for you and also help resolve any issues that may arise. But we can’t do it alone. To help us help you, we ask for your cooperation and timely response when engaging with our AntWorker Support team.

If you see something that violates these guidelines, please reach out to AntWorker Support Team and report it to us ASAP. Click the ‘Report as Inappropriate’ button located within the job or comments section, or go to Contact Us.

These Community Guidelines are here to protect you, and we take breaches of them seriously. If you are found to have When a person breaches our Community Guidelines, we may take action to remove any content, offers, suspend or even permanently cancel your account.

1. Publicly sharing private information

To protect your safety and security, you must only share private contact information after they have accepted your offer. This can be done through our private message system.

Private contact details or third party links must not be shared in any public areas of the site including in any comments and attachments. Private contact details and third party links include, but are not limited to, business websites, Facebook, LinkedIn, Twitter, personal emails, phone numbers, addresses or personal websites.

2. Unacceptable behaviours

We’re all about our community. Without you, there’s no us. So courtesy, mutual respect and keeping an open mind to other people’s perspectives is essential. At AntWorker, we do not tolerate the following negative behaviours against other members of the AntWorker Community or our staff :

• Hatred or violence
  • Comments or actions that promote hatred or violence against specific groups or people, including any representatives of AntWorker, will not be tolerated.
  • Racist content or behaviour to incite racism is also not permitted.
  • All aggressive behaviour, including swearing, verbal threats, threatening language or actions and any forms of violence are strictly prohibited.
• Discrimination
  • Comments that are derogatory towards any members of the community, or contain vulgarities used in the context of a personal attack/insult, will not be tolerated.
• Harassment
  • Actions or comments that may cause distress or jeopardise other members of the community are not allowed. This may include persistent disturbance, torment, intimidation or communication aimed at influencing other members’ offers, all of which are strictly not allowed.
• Illegal behaviours
  • AntWorker has a zero-tolerance policy to any illegal behaviours including theft, vandalism and any unlawful activity such as the use of drugs or weapons.
• Trolling
  • Jobs and comments that are deemed to be trolling or inappropriate are prohibited.
  • Comments that are considered to be off-topic or inflammatory in nature to invoke other members of the community are also not allowed.

3. Unsupported practices

We support bringing people together. We will always take action against any activity that jeopardises the creation of a fair, transparent and trustworthy environment.

Restricted Job Activities include:

• Fraudulent AntWorker reviews
• Artificially improving public profile
• Using the platform as a unrelated discussion forum
• Harvesting member information
• Lead generation related activities
• No alcohol related Jobs

Learn more

Leaking Jobs Off Platform

Whether it’s during the offer stage, or after you’ve been assigned a job, taking jobs off the AntWorker platform is not supported. Every Worker should have a fair go when it comes to submitting an offer, and preventing another Worker’s ability to do that creates an unfair environment.

Taking jobs off platform may seem like you’re saving money on Worker Service Fees, however it will cost you more in the long run. If certain users aren’t contributing to the shared costs of running the marketplace, the costs will have to increase overall.

In addition, repeatedly cancelling jobs may result in you gaining a poor star rating and profile review impacting your ability to win work, or result in your account being suspended or banned.

4. Pricing, fees and payments

We understand that everybody wants a safe and rewarding environment. So it’s important to understand how pricing and payments work on AntWorker.

• Offer prices When you make an offer, it must represent the total amount for that job. Offers must not be hourly, unit or quote based. Partial quotes mentioning further negotiation of prices off the platform are also not permitted.
• AntWorker Payment Account For safety reasons, cash payments are not supported on the AntWorker platform. Instead, to ensure that you are paid in full the AntWorker Payment Account securely holds the job funds received from the poster until you mark the job as complete.
• Accurate banking details To ensure seamless payment of funds, please ensure your banking details remain up to date at all times in your Payment Settings. In some circumstances, in order to comply with KYC (Know Your Customer) regulations, our payment provider, Payfast(Yoco), routinely flags user accounts that may require additional verification. You can learn more about Stripe’s KYC process here.
• Cancellation Fee: As set out in our terms and conditions, if you cancel a job after a Customer has assigned it to you and are found responsible for that cancellation, you will be charged a Cancellation Fee that will be deducted from your next payment payout(s).

Learn more

5. Accountability and your reputation

If you booked someone to get a job done, you would expect that they would honour that arrangement to get it done right? Of course! That’s why we have policies that set out important guardrails to give Customers confidence that the job will be done and for Workers, like you, to have a positive experience. These include:

• Fulfilment of job requirements: Workers are expected to carry out the services as agreed with the Customer.
• Managing other Workers involved
  • If you are assigned to the job, you are responsible for the actions of any Workers you arrange to assist you to complete the Customer Job.
  • You must obtain Customer consent to subcontract any of the services. You also must ensure that any subcontractor assisting you has an AntWorker user account. Please note that subcontractors are not covered by AntWorker Third Party Liability insurance.
  • For jobs completed in-person, you must attend to check that the job requirements are met even if you requested other Workers to assist with the job.
• The experience you provide for other members
  • Ratings and Reviews: Customers are able to provide a review on all jobs, including cancelled jobs. Cancellations affect your ability to win work on the platform by reducing your star rating and reliability scores.
  • Suspensions: Repeatedly cancelling jobs may result in your account being suspended. Account suspensions can range from a temporary suspension to permanently cancelling your account.

6. Account eligibility

We know you’re super keen to set up an account and get working, but you need to meet the following requirements:

• 18 years or older All members of the AntWorker community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with AntWorker. AntWorker reserves the right to request proof of age.
• Legal working rights All Workers must be legally entitled to perform the job.
• No duplicate accounts Each member of the AntWorker Community may only have one account on the platform. As your account reflects your reputation on the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member’s history will be removed immediately. This means that all content posted by additional or duplicate accounts will be removed and any associated job contracts will be cancelled.

7. Account administration

Now that you understand a little more about AntWorker, we have some important information regarding accounts.

• No account transfers Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities.
• No duplicate accounts Workers may only have a single account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member’s history will be removed immediately and banned from any future account creation.
• Cooperating with other members for the AntWorker Community and AntWorker Staff Where members of the AntWorker Community or AntWorker Staff reach out to request information, both Posters and Workers are required to promptly respond within a reasonable timeframe.

Learn more

8. Identity on AntWorkers

Transparency, accountability and respect for each other is what makes AntWorker a positive and safe environment. To help foster trust in the community, all members are required to have a profile photo and include their legal name.

Fake or miscellaneous photos and names are not permitted (no matter how cute your dog is). Members that do not have an accurate profile photo or name that meets AntWorker standards will be asked to update their details in order to continue to use our site.

AntWorker profile standards

• Name Your real name as confirmed by your identification documents (passport, drivers licence etc).
• Profile photo A clear front-on profile photo of a member’s face, so it’s easily recognisable to other members and shows who you are.